Bank of the future?
July 23, 2010
US bank Umpqua have a vision of the future where banks combine space, technology and people to redefine the role of banks in society. This video depicts multiple banking channels working together to create a total customer experience Remember, everything shown utilizes stuff that’s available now.
Take a look Umpqua’s innovation lab, a working branch and online community where they test new concepts with customers.
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Posted by Rob Ballantine
Filed in Branch, Customer Experience
Tags: Advisors, affordance, bank in a box, Banking Usability, Branches, Collaboration, convenience, Customer Experience, customer service, experience labs, iPad, listening labs, Mobile Banking, multi channel, Online Banking, Relationship Managers, Return on Investment, ROI, Statements, touchpoints, Transparency, Usability, User Experience, Wealth Management
Leave a Comment » Filed in Branch, Customer Experience
Tags: Advisors, affordance, bank in a box, Banking Usability, Branches, Collaboration, convenience, Customer Experience, customer service, experience labs, iPad, listening labs, Mobile Banking, multi channel, Online Banking, Relationship Managers, Return on Investment, ROI, Statements, touchpoints, Transparency, Usability, User Experience, Wealth Management
